Charity Registration No: 1171790 VAT reg no: 333538701 01729 823626 info@settleswimmingpool.co.uk Kendal Road Giggleswick Settle North Yorkshire BD24 0BU

Mission Statement

Our Mission

The Committee, Management and Staff at Settle Area Swimming Pool are committed to providing a quality and continually improving facility and service.

We will:

Listen to our customers and provide solutions within our capacity.
Commit to the sports development continuum.
Work with others to provide the best service possible.
Keep the founders of the pool, Charity Commission and the community values at the core of the process.
Commit to the health and well being of the community.
Provide a safe environment for leisure and exercise.

Customer Charter

We Promise that:

The time and availability of services will be as published in our timetable (barring circumstances out of our control, where the pool may have to be closed).
Any foreseen changes will be duly notified to our customers by the display of an appropriate notice within the centre, information centres and local publications.
Any foreseen changes (emergency) interruption to services which have been booked will result in refunds and or an offer of alternative services where possible.

The Swimming Pool will be:

Maintained at a minimum of 28 degrees and a maximum of 32 degrees.
Balanced chemically and tested regularly (minimum 3 times per day), to ensure customer comfort and safety. We remain committed to educating all users in the importance of personal hygiene and ensuring users shower before entering the water, reducing the need for high chemical input.
Supervised by the recommended number of qualified and trained staff.
Keep in a clean, safe and hygienic condition.
Furnished with equipment which is in good working order, checked and maintained regularly.

The Staff will be:

Trained and appropriately qualified.
Easily identifiable by wearing a uniform at all times.
Helpful, experienced and informative to ensure that your visit is safe and enjoyable.

Ancillary areas, including the changing rooms, showers and toilets will be:

Clean, hygienic and in good working order.
Checked by staff when possible and remedial action taken where necessary.
Maintained at a temperature which is comfortable and complimentary to other areas.

In general, we will:

Ensure the facility is clean, safe and well maintained.
Listen and be responsive to comments, complaints and suggestions.
Maintain a balanced programme of activities and services which cater for the needs of all the community.
Publish up-to-date and accurate customer information for all activities.
Have clear technical standards for all important features of the service and meet them.
Set prices to ensure value for money.
Evaluate customer feedback and ensure we continue to meet their stated priorities.

Your Comments

All your personal comments on our services are welcome. They can be directed either verbally, or in writing in the first instance, to the Manager. If this is inappropriate, or if you are not satisfied with the outcome or the action taken, a complaint may be made to the Chairperson of the Settle Area Swimming Pool Committee at the address shown in the footer below or on our contacts page.